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Virtual Assistant & Operations

I keep complex systems running so founders don't have to.

Selected Work

Six engagements, six calmer systems.

Each entry is a real engagement, lightly edited for confidentiality. Most start with a free 20-minute discovery call.

HIGHMED0
01 · IA-0421 · 14 MAR 2025

Inbox Zero System for Lumen Coffee

Built a triage workflow that cleared 4,200 unread emails in a weekend.

Lumen Coffee's founder was drowning in wholesale enquiries, press requests, and supplier emails — all in one inbox. I designed a label-and-filter system in Gmail, migrated the press pipeline to a shared Trello board, and wrote response templates that cut reply time from 2 days to under 4 hours. The inbox has stayed at zero for 11 consecutive months.

ClosedGmailTrelloResponse TemplatesWorkflow Design
02 · CC-0518 · 22 APR 2025

Content Calendar for Atlas Studio

Coordinated a 90-day multi-platform content calendar across 4 channels.

Atlas Studio needed a content machine — Instagram, LinkedIn, a weekly newsletter, and a YouTube channel — all running without the founder's daily input. I built a Notion content calendar with a 2-week buffer, scheduled posts via Buffer, coordinated with their designer on asset deadlines, and tracked engagement weekly. Missed posts dropped from 2–3 per week to 3 in 6 months, and newsletter open rate lifted 47%.

ActiveNotionBufferInstagramLinkedInNewsletter
MTWTFSSin
TODODOINGDONEJDKMRC94% on time
03 · OB-0607 · 05 JUN 2024

Operations Board for Meridian Health

Migrated a 5-person clinic from email chains to a live Kanban board.

Meridian Health's admin team was losing track of patient follow-ups, insurance claims, and supplier orders across scattered email threads. I set up a ClickUp board with custom statuses for each workflow, automated recurring task creation, and ran a 30-minute weekly standup to keep the board honest. The team now closes 94% of tasks within their SLA window, up from roughly 60%.

ClosedClickUpProcess DesignAutomationHealthcare Admin
04 · WR-0903 · 19 SEP 2024

Reporting Dashboard for Northwind Travel

Replaced a 6-hour weekly reporting ritual with a live Google Sheets dashboard.

Northwind Travel's owner spent every Monday morning manually pulling numbers from 5 tools into a messy spreadsheet. I consolidated everything into a single Google Sheets dashboard with live API connections to Stripe, Calendly, and their booking system — plus conditional formatting that flags any KPI dropping below target. Reporting now takes 15 minutes a week instead of 6 hours.

ClosedGoogle SheetsData VisualizationStripe APICalendly
LIVE DASHBOARDREVENUE$12K↑18%BOOKINGS147↑22%CVR8.2%↑1.4JanFebMarAprMay62%
DRAFT v3WRead More12KOpen44%Issue #14 · Live
05 · NL-1102 · 08 NOV 2025

Newsletter Production for Westbridge & Co.

Took over a 12,000-subscriber newsletter — drafting, editing, and sending weekly.

Westbridge & Co.'s weekly newsletter had become inconsistent — sent late, riddled with typos, and falling in engagement. I took over the full production cycle: drafting from the founder's voice notes, editing for clarity, formatting in Beehiiv, A/B testing subject lines, and scheduling. Open rates climbed from 31% to 44% over three months, and the newsletter has shipped on time, every time, for 14 straight issues.

ActiveBeehiivCopywritingA/B TestingEditing
06 · RB-0209 · 11 FEB 2025

Research Briefs for Saltsea Ventures

Delivered weekly competitor and market briefs that shaped the founding team's Mondays.

Saltsea Ventures needed eyes on their competitive landscape but couldn't justify a full-time hire. I produced weekly research briefs covering competitor product changes, pricing moves, relevant press, and LinkedIn signal — formatted as a concise 2-page memo with a tl;dr and recommended actions. The team used these briefs as the agenda for their Monday strategy syncs for 8 months straight.

ClosedMarket ResearchCompetitor AnalysisMemo WritingNotion
SCompetitive Brieftl;dr123KEY FINDINGABCTracked→ RECOMMENDED ACTION

Service Ledger

Social and design, run end-to-end.

SMM · Full Service

Elevate Your Digital Presence

Complete freelance social media management and content creation strategy to turn your social channels into business growth engines, optimize search visibility, and scale your brand identity.

  • Strategic Content Planning & Scheduling
  • High-Engagement Community Management
  • Custom Brand Strategy & Competitor Analysis
  • In-Depth Monthly Analytics & Performance Reports

DSGN · Full Service

Visuals That Command Attention

Bespoke digital brand identity design and high-end marketing asset creation crafted carefully to capture your unique brand voice and build trust with your audience.

  • Bespoke Brand Identity & Social Media Kits
  • High-Converting Marketing Collateral
  • Sleek Digital Products & E-book Layouts
  • Custom Presentations & Pitch Decks

By the Numbers

The numbers off the desk.

Hours saved per client
0+
Founders supported
0
Emails triaged monthly
0
Average client rating
0/50

Services

What I do, how fast, at what rate.

Inbox Management

Turnaround24–48h triage
ToolsGmail, Trello
Retainer

Calendar Coordination

TurnaroundSame-day
ToolsCal.com, Google Cal
Retainer

Content Scheduling

Turnaround1-week buffer
ToolsBuffer, Notion
Retainer

Research & Briefs

TurnaroundWeekly delivery
ToolsNotion, public data
Project

Newsletter Production

TurnaroundWeekly cycle
ToolsBeehiiv, Substack
Retainer

Data Entry & Cleanup

TurnaroundPer project
ToolsSheets, Airtable
Project

Retainer = ongoing weekly. Project = scoped, fixed-fee. Discovery calls are free — always.

About

Who's behind the desk.

Name
Rootchelle
Base
Cebu, Philippines
Timezone
PHT (UTC+8)
Languages
English, Filipino, Cebuano
Experience
5+ years
Status
Available

For the last five years I've been the person founders call when their inbox has crossed four digits and their calendar looks like abstract art.

I'm based in Cebu, Philippines, and I work with founders and small teams across timezones — mostly early-stage companies that have outgrown ad-hoc support but aren't ready for a full-time hire. My job is to take the operational noise off your plate so you can spend Mondays on strategy instead of email.

I'm not a generalist who dabbles. I specialize in the unglamorous middle layer: inbox systems, calendar coordination, content calendars, and research briefs. The stuff that compounds when it's done consistently and quietly falls apart when it's not.

Tools & Platforms
Gmail & Google WorkspaceNotion & ClickUpCalendly & Cal.comBuffer & LaterBeehiiv & SubstackStripe & QuickBooks
Does Not Cover
  • Bookkeeping (beyond data entry)
  • Design or illustration
  • Cold outreach / sales
  • Software development
  • Legal document review
  • Phone-only support

Contact

Let's work together.

The first call is free — twenty minutes, no pitch. We'll map your biggest operational bottleneck and see if I'm the right person to clear it.

TimezonePHT (UTC+8)
AvailabilityBooking from Jul 2026